1052: Building Better Relationships through Radical Listening with Dr. Robert Biswas-Diener
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Feeling that you're right about something is a barrier to learn. I mean, why listen? Because I already know politeness can be a barrier to listening. Instead of really paying attention to you, I've just sort of dismissed in my mind what you're saying and I'm just nodding along and saying yes, yes, yes, even though I don't mean it.
Politeness, this cloth that I'm swaddled in that protects me from real listening. If I say, mm-hmm, while you're talking, that's a short interruption. If I say, oh wow, while you're talking, that's a bigger interruption. If I say, what? Wait, I can't believe it.
No way while you're talking, that's an even bigger interruption. If I jump in and say, wait a minute, say that again. What? Those are all forms of interruption.
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