Rethinking SEO in the age of AI | Eli Schwartz (SEO advisor, author)

0:00 You've noticed a significant shift in how SEO works with the rise of AI answers being integrated into search results. Transparently, I thought this was gonna be apocalypse. Up until AIO reviews whoever won on that long form piece of content would get that first clip. But now that doesn't exist anymore. What should people do to be successful in this new paradigm? Think of SEO as a product. The product managers are the people that should be thinking about this SEO question because it's a product question. Product people need to think about how do we position this to the user that is not going to find out about This from a social channel that's not going to be attracted by an ad. This is a user that's doing their own self-discovery journey. If you can't answer the question about what is it that someone's going to do a search on, then don't do SEO. To a lot of people, SEO is kind of this dark art. It is not a dark art. It is simple. I think step one is the step that almost everyone misses on SEO, which Cheers.

0:57 Today, my guest is Eli Schwarz. Eli is a growth advisor specializing in SEO. And has helped companies like Cora. Coinbase. Tinder, LinkedIn, WordPress, and Zapier.

1:09 Develop and execute their SEO strategies. He's also the author of Product Led SEO. and has a very refreshing take on how to think about SEO and win at SEO. Recently, he's been spending a lot of his time analyzing how SEO changes with the rise of LLM chatbots. Google giving you the answer straight in the search results.

1:28 And also how to utilize AI in your SEO strategy. In this episode, we dive deep into everything that you need to know to be successful in this new AI paradigm. As Eli shares in the conversation, Google is just now rolling out changes to how search works and is greatly increasing how many searches include an AI-generated answer at the top of the search results, so things are gonna start shifting under our feet pretty quickly. If you're at all thinking about SEO, working on SEO, or just curious about how Search is evolving, this episode is for you. If you enjoy this podcast, don't forget to subscribe and follow it in your favorite podcasting app or YouTube, it's the best way to avoid missing future episodes, and it helps the podcast tremendously.

2:07 With that, I bring you Eli Schwartz. Eli, thank you so much for being here. Welcome to the podcast. It's a real honor to be here. You've had some amazing guests and I'm honored to be counted as one of them. It's completely my honor. You've been working on SEO for a long time. You've been helping companies.

2:27 figure out how to win it I see for a long time, over a decade. And we were chatting about what's happening in SEO and he told me that You've noticed a significant shift in How SEO works with the rise of LLMs, with the rise of AI answers being integrated into search results.

2:43 And so I thought it'd be awesome just to spend an entire episode talking about what people need to know about what's changing in SEO and how to be successful in this new Paradigm. of SEO. with LMs and AI.

2:55 being prevalent. How does that sound to you? That's an awesome idea. I I l really like what's happening with AI in general for SEO because it's causing Everyone. that cares about SEO traffic, whether that's a PM or that's a CMO, or that it's a CEO.

3:10 She really be forced into pivoting their thinking about what SEO traffic means. Because the tactics around SEO haven't really changed. It's always been

3:20 The exact same thing. Like I was um When I was my last full time job was I would survey Monkey and I was a little I was moonlighting on the side and I was introduced to a CEO. a of a a big company and they were asking me about my approach to SEO. And I wanted to close it. I wanted to get consulting engagement.

3:37 And the CEO says to me. So essentially what you're telling me is I need to find my keywords, put that into content, and then build some links. Is there anything else you're gonna do for me? Why should I pay you? And It it's it's done me into silence because essentially that is and was SEO.

3:54 And then that forced me to really pivot my thinking around what SEO might be. And I pivoted my thinking and and I you know I've I've talked to worked with many companies around how they should think about SEO and what SEO traffic should mean. But others have not. Because those tactics did work. And

4:11 L's and AI in general is forcing people to think Again. How should SEO work? How should I be driving Business from the search channel. This episode is brought to you by Pendo, the only all in one product experience platform for any type of application.

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6:43 So just to set a little foundation. Talk about just what is it that's changing in search in an SEO with the rise of AI answers and LMs. So essentially Google and other

6:55 tech companies had their hand forced by OpenAI and chat GPT. So prior so Google has claims to have invented the concept of LLMs and they may or may not have, and some of the early open AI employees were Google employees. But Chat G B T came on the scene at the end of twenty twenty two with this ability to ask any question and then get a written out answer. And suddenly people are like, Well, I don't need a Google and click all these results.

7:19 So There's there started this conversation of you don't need Google anymore. Google is ending. Even more than that, you don't need SEO. No one's gonna no one you don't need to optimize anything because all the entire world will just be given to you. We'll we'll dig into that. I don't think that's at all correct. And I don't think anyone, whether you're doing SEO as as your full time job, whether you're receiving SEO traffic as as a part of one of your primary marketing channels. I don't think anybody has to worry about that.

7:47 However. Google was worried about it and I I think one of Google's primary stakeholders is really Wall Street. So if Wall Street suddenly thinks Google is a has been company and they're not interesting anymore and they don't want to maintain investments in them. their stock price goes down. And that hurts Google's ability to recruit employees. It hurts Google's ability to raise money and invest in all the interesting stuff they do.

8:10 So Google has to satisfy the curiosity and the interests of the general world and general investor. By saying Oh, that open AI thing, we can do it too. That's not that big of a deal. So then Google responded

8:24 Badly, of course, first. By launching what was then Bard. So they said Open chat GBT. Look, we've got our own version and they they did a public demo and didn't work out well at all. And their stock price actually went down.

8:37 And then they fixed it and then their stock price went up. But they also had to have an answer to this concept of Is search dying. Does anyone need to search anymore when the entire world can just be given to you? So they launched what at the time they called SGE, search generative experience. Which is

8:54 Essentially. Chat GBT in a search result. So They they launched that, but they launched it as a beta. And there were huge issues with what they were doing there because there's monetization issues. They monetized

9:07 mean everything they do. comes from Pets. the majority of their their revenue comes from ads. So if you're gonna show this AI answer on a search result, Then you also can't have ads. You need to go all in on one of them.

9:21 That was one issue which they actually have not solved yet. Another issue they had was liability. So if they have a a generative response that tells you to do something awful Like I think there was one where It may or may not have been fake. There are a lot of people made some fake ones that told you to jump off the Golden Gate Bridge.

9:36 Are there liability concerns? Because Google now is the publisher. They're not a search engine that told you how to find out the answer to that. They told you to do it themselves. And the third issue there, which is another liability concern. Is it plagiarism? So Those are the things that they worried about. So they took about a year to test this thing, which was fascinating.

9:55 Because, you know, we're tech people and most of the listeners are tech people. Google is very much a launch fast kind of company. They reveal something. And then it sort of rolls out very, very quickly. They're not the kind of company that says, We're going to launch something and then they take a year to do it.

10:11 So AI overviews. What was then called search generate experience launched. at Google I. O this past year in May of this past year and they renamed it to AI O Reviews. And It's that. It's essentially chat GBT and a search result.

10:24 They launched it. To great fanfare, of course. It was live right away. They said it was going only going to be logged in users only in the US. Obviously they always have concerns about launching things. in Europe because Europe's a little bit more litigious than the US. And

10:39 Once they launched it, suddenly they started getting these these screenshots of Like Google told me to jump off the Golden Gate Bridge, Google told me to put glue on my pizza. Which is of course Google didn't do that. They just crawled things from around the web. I'm surprised that Google didn't predict that because the exact same thing happened with chat GBT. And Google's much bigger and a much more interesting target for people that wanna

11:00 Share those things on social media. So Google launches it. And that was a little bit embarrassing. So they they rolled it back somewhere. But what's even more interesting is they've given up on this rollback. Yeah, we're not giving up. They've gone back into it. And they've relaunched it and now it's on so many more search results. I'm seeing it on on most of the search results that that I see.

11:20 And on top of that, it's now on it's uh non logged in users are seeing it. So incognito users or users without any history with Google are seeing it. And they've just launched it in the UK. So this thing is coming and it's really going to be affecting search results. To maybe help People understand why this may impact SEO if it's not obvious.

11:39 Is it pushes results down? People get the answer right there. They don't have to click your links. And then uh there's also like the mass the the sponsored links at the top of the page that already are pushing you down. So basically your stuff is harder and harder to find, right? Actually, it's not that it's harder to find. Your stuff becomes less relevant.

11:58 Mm. And that's the part about SEO that I'm excited about. So SEO was exactly like that CEO said to me years ago. It's just about creating some content. And then it's just like this sort of this race to the top. of getting your ranking results on that top keyword. So years ago I worked at a startup.

12:15 where we were in the automotive space. And we uh wrote content about cars. And a word we like to rank on was cars. We bought ton we wrote The home page was ranked for the word cars. We bought links and we were just a car's website.

12:28 Obviously that's not something anybody could expect to do now because you don't search like that. You don't search, oh I I need to buy a vehicle, I'm gonna use the word cars and sort of see what comes up because cars means a lot of things. Cars as a movie. Cars is the kind of car you drive. Cars could be a go kart. It could be a lot of things. So no one's gonna think about those search results.

12:48 However, SEO still geared towards those top of funnel. There's big keywords that people cared the most about. So now a lot of those keywords are going to be moving into these AI overviews. And yeah, I don't wanna just focus on Google, although I think Google's gonna own

13:02 the entire search space forever and ever. for at least for a very long time. But other engines, whether it's perplexity, or whether it's Claude, or whether it's meta They're all have this opportunity to give AI overview type responses. That I think those top of funnel kind of queries.

13:18 Are a great fit. for what's going to come out as an answer. So if you're looking to go on vacation And you want a beach vacation. You can ask a very explicit question.

13:28 About give me a beach vacation. that is not in America, but is a two hour flight from X Airport. That's the kind of thing that you could do in a Google search, but would take you a very long time to do. And those are great answers. from just getting a paragraph. And then from there you move into the mid funnel.

13:45 So now you do this query. And Google suggests to you that you should go to Cancun. Or sorry, not Google, but the whatever that answer is suggests to you that you should go to Cancun. And now you're sort of in the mid funnel. And that's where SEO begins to matter.

13:59 So The reason why I think this disruption is so big is is because the the journey changes, the discovery changes. So whereas before If you were a travel site and you were able to rank on our best v best best beach vacation within two hours of the Unit States.

14:16 That's your ranking result and then you have your long piece of content. and you have your ads and you can monetize that. That all changes when you can still rank number one on that. But you're all the way at the bottom of the page. The AI answer, whoever that's from, whether it's again from Chat GBT or Google

14:32 tells you where to now start doing your deeper search. So just to maybe mirror back what you're saying is the discovery step. of search is gonna to be swallowed up by L's that give you uh direction.

14:46 And then once you have a sense of what you want, then you Go back to Google. And that's where Potentially the opportunity continues to remain. Absolutely. And I I think that's where things are good. That's where I'm excited by the user experience for search, because I don't think the user was best served by

15:04 I don't know, US News or Forbes writing out where the best vac the beach vacations are within two hours of the United States. with that piece of content that was writ by a freelancer who's not a a travel expert. So Now.

15:18 you're going to get that information also from not a travel expert. You're gonna get an AI summarized answer. And that will give you more clues and more ideas to do a deeper research search. And I I think that's where the user's best served. Okay, this is fascinating. Let's definitely spend more time there so people understand. Exactly what that means.

15:36 before we get into what peop that and what people should do. To win here. Uh, what impact have you seen on SEO and search results and The space of SEO.

15:46 as these things are rolled out. Have you seen like numbers of like this is declining, this is growing? Transparently, I thought this was gonna be an apocalypse, so I shared about a year ago that it's gonna be an apocalypse. We have not seen it yet. And a lot of people are declaring victory that there's no apocalypse. Because we have not seen it yet.

16:02 However This thing just launched in a way that I think it will start impacting traffic. So prior to the last couple weeks that was not available on logged out search. It was only on logged in search, and even more than that. on that logged in search, Google had rolled it back significantly because of those embarrassing things that happened.

16:20 in May and June when they first launched it. They're only just now launching it broader. And I do think we're going to see impacts. Of course, another challenge with pinpointing and impacts is their rolling algorithm updates. That are happening, which we'll also talk about.

16:34 And that will sort of mask what's happening because if you've been hit by an algo update and suddenly you recover from the algo update, You'll see more traffic, but you might have seen more traffic But on a lower base because these AI overviews are changing things. So I think if you take all those steps back and you look at this from a

16:52 A journey perspective. There's no way that it won't be impacting search. it's just going to be hard to find. And there'll be certain examples where it is extremely prevalent. And there'll be others where it won't impact things at all. And I think the dividing line

17:06 Is the journey. Where in the funnel that user is. So if you are Web MD. And you're writing content about The human body.

17:14 Just generic content. that has existed since medical journals were created. AI overviews are going to be fantastic at giving you that answer. Yeah, you read a You know, you have a headache.

17:25 And you're just like, Well, this headache's not going away. Should I take more Advil or should I take a nap? And then you find that Web M D article and you get to like page six and it tells you that you know, point two percent of people that have a headache actually have a brain turmer. And you don't need that anymore because Google can tell you you're good, you should take a nap. And drink some more water.

17:43 And Web MD was competing with. Healthline and and other Cleveland Clinic. and Dallas Clinic and all these other hospitals And it's totally unnecessary to go and look at all these results and go through six pages of information about headaches.

17:57 So A site like that? will be impacted by A I AI overuse. An e commerce site? Maybe not.

18:03 It depends where in the funnel that user is. As you're talking, I r I was reminded of something that I forgot about with me, uh my own experience. I I used to have a website called WhenisHonicaThis Year dot com. Uh, because it changes every year and it just is just the date. That was the whole website. It gives you the date of Hanukkah this year. And I put ads on there and it made like ten bucks a year. And then Google came in and just gave you freaking answer right inside the search result.

18:27 So I've experienced this. You I s so it's even more than that. So What you're referencing is structured data. Yeah. So that's a very easy thing for Google to tell you when is Hanukkah in 150 years from now. It's it's in a data set. Yeah. What's happening now is Google's taking this unstructured data.

18:44 From content. And building it into structured data. So you could ask a question. of like what is the likelihood of a baby needing

18:54 to go to the hospital because they're showing this sort of symptom. And then again, instead of reading all that content and making a decision Google could take all that unstructured data, not just Google, again chat GPT or Claude can take all that unstructured data. And give you a statistic based on everything they've read.

19:09 And that's very helpful to users. And I think again, users benefit. Wh and then a user might find out there's another piece of information where I'd actually like to read a medical paper. Or that now I'd like to Google and find the closest doctor to me who has certain hours. That's a Google search. That's not an LLM AI search. Yeah, and just to clarify, I didn't uh intend to say that that was a recent

19:31 Uh that was AI oriented. That happened like a decade ago. So yeah, I I totally Well I just thought that was re that was interesting to really drill into the difference between structure and structure. Because unstructured is actually where Google is disrupting everything. So this entire idea of SEO. Yeah, up until twenty twenty two.

19:49 was Monetized unstructured data. Whoever wrote the longest piece of content on best beach hotels in Miami. And then built the best links to it.

19:58 They would win. They win whether it's ads or win whether it's hotel bookings. Now Google can start you off at the top of that. And say these are the best beach hotels based on all the people that have written content. Or actually Google's own

20:11 on structure data from the reviews. And give you that. And then you can say, Okay, I'd like to go to this hotel or I'd like to stay in this city. So help us help us understand even deeper this this distinction between top of funnel

20:24 And mid funnel. So when people are maybe winning at one or the other, what does that look like? What are some examples of like here's a top of funnel type of search that Google's gonna eat? And here's a mid funnel experience that you can win that. So in general, SEO has always been more At the top of the funnel. generally, because you're you're curious about something. So let's say you're you're looking for a new software, you're looking for new podcasting software.

20:47 So you you search for top podcast tools. And you get back a list on let's say G two. So G two is another G two in all the sites like G two, like the Gardner sites like Captera. all going to be massively disrupted. So you would get back a list from G two, which would give you out all the software. And you look at some and it would say this one's geared towards enterprise. This one's geared towards small podcasters.

21:10 This one's free. And then you have you now you've narrowed down your list to these three tools. And that's when you start doing the searches. Now you're mid funnel. Now let's say you've chosen Riverside. And you've gotten some enough information from those other searches.

21:23 Now you start searching Riverside Price. Riverside capacity. Riverside bandwidth, right? Those that's bottom of funnel and that's where you'll now go by Riverside. However At the top, you were doing top podcast tools.

21:37 So again, up until AIO reviews, up until this entire concept of L M. Whoever won on that long form piece of content. would get that first click.

21:47 But now that doesn't exist anymore. You just go to Google and Google tells you These are the tools. Oh, you're looking for a new CRM? This is what a CRM is. You want to know Do you need a CRM or do you just need a calendar? look at that and Google will just tell you in a paragraph

22:01 And now you've redirected your search somewhere else into middle of the funnel. So I think that's where SEO always should have been. Because that's where conversions could potentially happen. However, SEO never was there before because the way most SEO measures its performance and its success. It's rankings. So they would say, Well, it doesn't really matter if we convert on the word CRM, but look, we're number one, so we're winning.

22:23 First of all, as a user, this sounds great. Uh I'm like so tired of just all search results just being a bunch of SEO pages. just with a bunch of B Sque answers. And so I really prefer Google, just tell me. Just tell me what I need to know. The other piece is if you really think about Google has been trying to do it like they've been trying to do this is like here's our best shot at giving you an answer to this question and here's links that'll

22:45 Point you to an answer. And this is just a better version of it where he takes all the actual information and just gives you the end result. So it makes a ton of sense they're doing this and

22:54 the technology has finally allowed him to do this. Okay, so let's get to the I don't know, sixty four thousand dollar question, million dollar question. What should people do? What should people do to be successful in this new paradigm? That as you're describing is like in motion. Like it's just starting to now happen.

23:11 And it Maybe pe catching people off guard because they've thought it's already been out and things are okay. And you're saying it's actually starting to actually Move.

23:19 Quicker. I I think it's fascinating. I'm honored to be one of the few marketers on your product part, Cusc. But I think of I I think of SEO as a product. And I think the product managers are the people that should be thinking about this SEO question. Because it's a product question. It's

23:36 there are users that are coming in from the search channel. What is the product? that I need to create for them? What is the experience that I need to create for them? So typically was thought of as a marketing challenge. of the product people have created this thing for me. And now

23:51 I expect the marketers to go and do the SEO thing for it. But there's a mismatch. So for example, I find uh very often when I talk to SaaS companies I don't think SAS in general should do SEO, but very often when I talk to SaaS companies.

24:07 They have created a product for Whatever user. And then the marketers are expect to make that Product. fit into the thing that the search results are around and it doesn't work.

24:19 Because That's not what they're looking for. No one asked the question of what it is that they're looking for. So now that SEO is changing and you really need to think about this mid funnel and you need to th think about a a user experience and a buyer experience when they're doing the search. I think it all comes together.

24:35 And this is where the product people now need to think about. How do we position this to the user that is not going to find out about this? from a social channel. the user that's not going to be attracted by an ad, the user that's not going to discover this tool from a trade show. This is a user that's doing their own self discovery journey.

24:53 And this is What is What is the thing they're looking for and how do we position this product? In a way that they're going to find it. So

25:01 That's what Everyone should be doing product really collaborating with marketing and discovering What is it that the user wants? And showcasing that.

25:11 I was recently talking to a company in a health space. They have an app. It's a health app. And we talked about their marketing. Their marketing what their SEO in general was they write thousands and thousands of blog posts. AI has allowed them to do things they should never have done. They write thousands of blog posts about health in general. And then they wanted me to ex I told them they shouldn't do that in general, but they wanted me to experience their product.

25:33 So they gave me a code to download their app and their app is Awful. It's a bad product. So they're trying to do Marketing that doesn't fit.

25:42 for a product that doesn't do the thing they say it's going to do. They if they fix the product and understand the user Now it becomes Well if I'm a user looking for this product. What are they looking for? How do we showcase that again in the mid funnel?

25:57 Can you help us make this even more real? Maybe go through an example of a product you worked on or one that's doing this really well. In terms of Going from Yeah, they They want our product. What's the journey look like? What's a good example of that?

26:10 So it they earliest example where I sort of discovered on this process was I got about ten years ago. I met the the CEO of Zapier, Way Foster. And he was a a co worker of mine had invested in his company and he asked me to meet with him to just discuss SEO. They were doing something that no one needed.

26:30 They they had this product which zap things together. But no one needed because they didn't know it existed. But people knew that they needed things to work together. They just weren't looking for Zapier. So in in my discussions with them in our SEO experiments that we came up with.

26:45 We said, Well, people are looking for let's say Gmail and they're looking for Salesforce. They know that Gmail doesn't connect to Salesforce. They know Salesforce doesn't connect to Gmail. But they're looking for ways to pair it together. So what if we created as a product? A marketing way to showcase that this product

27:01 Um Zapping Gma to Salesforce and Salesforce to Gmail. Exists. And that's what we did. So we built that at scale for everything that could work and that was the experiment I I did with them.

27:12 What Everything would Be available. And it creates this flywheel of wow, if Gmail can work with Salesforce What else do Gmail work with? Can it work with this other tool I have?

27:23 And that's a again early example where I stumbled upon this idea of People are looking for that other thing that you could do, showcase the fact that your product could do this thing. Uh, I had no idea that you were involved in Zapier's SEO work. That's one of the most legendary successes of SEO, so Uh Very cool.

27:40 Total accidental. Like whenever people ask me about programmatic SEO, and I know we have to dig into that what programmatic SEO is. They're like, I want to imitate Zapir, so That was it's always great to mention that I I helped through that. That's amazing. Okay, so the lesson there is you realize that the key you need like the opportunities to

28:00 Teach people. what they could accomplish with this product. Like there's this awesome product doing amazing things. they have a need they're searching for, say it's like Gmail And Salesforce and how do we help them see there's something really interesting here. Yeah.

28:13 I actually have a better one for you. Right. Uh Let's do it. So I worked with Tinder for a couple of years and I I worked with Yeah, when when we talk um

28:22 One of the biggest challenges I ever had with with SEO, especially as a consultant, is getting things done. And I worked with amazing companies and there's great people, but then they run into this wall. So like in in my book, I talk about one of the earlier stories I had of this where I worked with a company Where I worked with I was hired by the CMO. And we built out a great plan and then we go to the CEO who brings in the CTO

28:45 to discuss our plan and the CTO says, Oh, I don't have engineers for this. So you you decide whether you want to focus you know, work on the product. Or you want to work on this marketing thing you've done and then we didn't do anything because They never resourced it. But I work with this really great product person.

28:59 A tender, Uti Milo. He was a the chief of growth. And He really saw a problem where Tinder had never done SEO. All of Tinder's inbound came from the word Tinder. And he's like there there has to be upside. for SEO if they've never done it before.

29:16 So That he was convinced of that. He was willing to drive forward on this idea. So when we started working together, the first thing we came up with is What is someone going to be searching? when they look for Tinder.

29:29 And it's not online dating, that's a single word. We're not gonna write out long form content around everything related to dating. Because that's that's not the Tinder product. you're not reading a piece of content about how to fall in love. And then

29:41 somehow converting into Tinder. But in our user research and in the discussions we had on what the investment we could make into SEO was. We discover that Tinder is a loneliness solving problem. Loneliness solving solution. So you're lonely.

29:55 You've gone to a new city, you don't know anybody, you'd like to solve your loneliness problem. So because you're in a new city It occurred to us that this is a local thing. So we're gonna look for Anything related.

30:07 to local. So we built out. is if you look for online dating In many cities around the world. This is beta. It it

30:15 You know, it it remained in its beta state. But If you look for online dating in many cities around the world. You're going to find a Tinder page. Which

30:24 gives some examples of places you can go on a date and more than that, it gives you Tinder as a solution to solve the the loneliness problem you have. So what changes here with the rise of AI overviews and things like that? Is it This is where m This is how Future of SEO looks.

30:41 versus just keywords and endless blog posts. Actually nothing changes here with AI overviews. Because if you're looking for you've gone to Dubai. You've just you've you've uh gone to Dubai. It's a brand new country, you've never been there before, and you're lonely. So you look for online dating in Dubai and you're gonna get

30:59 You know, again, AI overviews might tell you what what the dating scene is like. It might tell you where to go on great dates. However It doesn't allow you to solve the loneliness problem you have. The loneliness problem you have is a mid or bottom of funnel problem. you're still going to click on Tinder's result, no matter what the AI overview does.

31:17 So that's where I think SEO should be is we you need to be in the buyer journey with the SEO you're creating. And it doesn't matter what AI overviews does or doesn't do, because you're still solving the mid funnel problem with your SEO solution. Let's go in a direction I was gonna say for later, but it might be useful now, which is Say somebody's just sitting there at their desk thinking, Hey, I wanna

31:38 I wanna be success I wanna start doing some SEO. I wanna be successful at SEO. I haven't really done a ton here. Uh with this new world of Yeah, I and LM. What would be step one, step two, step three? to move down a direction of starting to

31:51 Poke their toe in the water by the I I think step one is the step that almost everyone misses on SEO. Which is Be the user. Try to understand who your user is.

32:03 And I there's been so many companies and Survey Monkey was a great example. One I spent seven years in Survey Monkey. And when everyone got onboarded at SurveyMonkey, they gave you a SurveyMonkey account and told you that you should run a survey. I think later in the later years, they forced everyone in their onboarding time to use a survey, run a survey with people in the company. But before that, no one did. So they had this account. And they never did a survey.

32:26 So they had zero customer empathy. F why people use the tool. And then when you think about it from a product and marketing standpoint, you're thinking about it as a work challenge. rather than a customer empathy challenge.

32:39 So the first thing anybody should really do Around anything that they're trying to do SEO is try to be that customer. So if I'm a user of this SAS, I'm building SaaS and I wanna I wanna market this tool. What is a user going to look for? What's the problem they're going to look for?

32:56 that would make them want to do a search. And Yeah, earlier I referenced that I don't think most SaaS tools should do SEO. And the reason is because a lot of times when I talk to SaaS companies about SEO. I ask him this question and they give me a blank stare. So if you can't answer the question about what is it that someone's going to do a search on

33:14 Then don't do SEO. Because SEO is about Appealing to that user. If you can understand what the user should do around

33:22 looking for whatever product you have. then that's the first step for SEO. So who is this user? Who am I marketing to? You're sort of creating this persona in your mind. Step two. is think about the asset you're going to create. So pivoting over to where he talks about Tinder.

33:37 So we understood that it was a user that was solving a loneliness problem any in the world. Because that's what Tinder does, it solves that loneliness problem in any way you want. Course. And Now we had to think about what is it that we're going to create. We know it

33:51 It should be global, of course. We would know we want it to be programmatic, which is something we should dig into, like different programmatic versus editorial. We know we want to be programmatic because no one wants to be in a position of writing a page out for every town or every city or every neighborhood in the entire world. So we want it to be programmatic. What Things do we need to pull into that.

34:10 And then the third step. is really building thing we're on a product podcast of course to the product people. You're building the product for that SEO user. So where do you get those inputs? What does this page need to look like? So there again, the reason I think SEO needs to be on product is because the inputs for SEO

34:26 Aren't the way many people think of SEO, which is a piece of content optimized for Google based on the keywords I've chosen. I think of it as a product. Which means you need design resources, you need engineering resources. Of course you need a product manager to really oversee the building of this. you need user research. So it's again more than just a piece of content.

34:46 So going through those steps again. It's understand who your user is, decide what it is that you need to create for that user. And the third is Envision this product. So I think there's a really

34:57 Powerful point here that might be People might not. Which is Needs to be

35:04 Thinking of something they will go to Google to search for to find your product. So it's if they're if nobody is Searching. for the thing that you're building in some way, there's not going to be an opportunity for you to

35:16 We didn't see we're in. benefit from SEO. Are there any examples that come to mind to you of B to B? SAS companies that just like this is not there's no SEO opportunity here, just like no one's searching for this thing. Most of them. Yeah. Most of them.

35:29 I I mean I one of my first consulting clients, right, when I left Survey Monkey was next panel. So I I mean I just left my job and I'm gonna take any client that I have. I have some awful clients that I took, but MixedPan was not an awful client. It was just an eye opening client. Where we're trying to do SEO and I'm doing SEO in exactly the way that CEO had told me.

35:49 SEO should work and he was gonna do it himself. So I told them the keywords, we we came up with the content, we built the links, we did all the stuff SEO was supposed to do and it didn't work. And we were sitting there and and I asked them to like show me the user journey. Like they have a tool that does it. That's what MixPanel does. Like so Someone clicks on

36:07 a search result and they land on this piece of content, which we did research and we know people look for. Well why is it that it doesn't convert? And then I realized that there were other problems to this conversion, which is Mix panel is a product you integrate. in your entire company.

36:22 You don't just do a quick Google for it and be like, Oh, analytics, yeah, I'm gonna tell everyone we gotta do it and it's gonna be live tomorrow. Also makes panels expensive. So again, it's the kind of thing that there's friction of you don't just click from a search result. and then decide to just purchase it. You can't even purchase it on your credit card, I don't believe. So

36:40 Those are the issues, and that's why I think SAS is not the best fit for SEO because if you think about their journey The problem doesn't necessarily exist. The SAS solves the problem. But only once you know that problem exists. And getting people to know that problem exists is typically not an SEO challenge. It's typically a brand challenge.

37:00 Yeah, you make a a viral video of you didn't realize that you could use this tool we've created. To solve your problem. But no one is necessarily searching for a problem they didn't know they had or a solution they didn't know could exist. So That's that's where the break off is. And then the other issue, of course.

37:16 Is now they know the problem exists. But it's not an SEO journey. So I had a another eye opening experience. Early in Covid. When

37:24 It was you know, everyone was home and there there wasn't a lot of things to do. Google reached out to me about it a role on their team on Google Cloud for doing SEO. And it seemed like an interesting thing to go through a hiring loop and stay at home. So I it was had a fascinating experience interviewing because every time

37:41 The the uh the first thing it was the hiring manager and every time it was someone on that team that that started the interview. They said, Are there any questions that you have for me? And then I spent the next forty five minutes asking them all the questions. Like, why are you doing SEO? What kind of keywords would you want to do? What does this SEO journey look like? Because for Google Cloud, they only have two competitors.

38:00 Amazon and Microsoft. And no one is going to do a search and be like, Oh, Google's number one for this term I searched. Let me just go buy it. There's a There's a decision making process. You bring there's a committee decision.

38:13 So SEO sort of made no sense for that even to be included as a part of a marketing channel. And You know, at a grand scale. Google Cloud should not be doing SEO. At a small scale, a lot of SAS tools shouldn't be doing SEO because there isn't necessarily an SEO journey.

38:28 I get a lot of pushback from companies when I tell them they're like, Look at all the SEO we've done. But that plateau's really quickly. This is really fascinating. And just to maybe reframe what you're saying,'cause it There's kind of a couple of elements of this. It's not necessarily that people aren't searching Google for the problem, so I'm thinking of like Vanta Sock Two stuff.

38:45 It's not like people aren't SOC two certification. It's not like they're searching. They're not searching. It's And what I'm hearing is the bigger issue is they j they will never buy your product from that. experience and that journey. Like it may

38:59 Educate them a little bit and may teach them oh Vanta exists. But they're never gonna become customers. They need to talk to a salesperson, they need a involved a bunch of stakeholders. So it's basically a sales motion. It's not a product led SEO motion. Yes. Is that right?

39:14 Yes. Pulling on that thread a little bit further, beyond maybe even B2B, just how does one decide if SEO is an opportunity for you? And also just how much should you invest in this opportunity just to explore it. So we we have to really put away the myth that SEO is free. Because it's absolutely not free. There's a cost in time, there's a cost in resources, and of course there's the direct expense for SEI.

39:37 So If you're deciding that you should do SEO, so now we have to go through this evaluation. Again, this is where I think of it as a product, where you have this all these product ideas and what should you spend time and money on. So SEO is a channel you may or may not want to invest in. So say there's a SAS tool.

39:54 And they're convinced there's an SEO journey. People do search for this solution. You know, when I was at Survey Monkey we we generated couple hundred million dollars a year off of organic traffic because it was a freemium tool. Where you search for the problem the problem. You find the solution, it's free, you sign up for it.

40:12 If it works for you, you end up paying and that's the revenue we generated from organic. So say there is a journey. So people do search for it. And it makes sense to invest in SEO. Now is when you'll decide how much should you invest in it.

40:26 And how you should invest in it. So typically Wait, again, for Survey Monkey, it was around creating content. It was around templates. It wasn't very expensive. But let's say there's a company that does not have a content team. They don't have a product yet that people are going to search for. They don't have a product manager that's going to be overseeing this SEO process.

40:46 So saying you need to hire this PM or you want to hire an agency, a typical SEO agency. I mean, you're not gonna spend five hundred dollars on an SEO agency. It's gonna be upwards of ten thousand dollars just because that's the cost of someone's time. So it's ten thousand dollars a month. Hundred twenty thousand dollars a year gets even more expensive if you have a full time employee. So that's one expense you're gonna

41:06 Outline. then you're gonna add in all the supporting resources. You need a CMS that costs money. You need an engineer to support them. That costs money. You need a potentially design you need content so it can really add up quickly.

41:19 And now you look at that investment and you say For this tool If I invested a million dollars a year in SEO Do I expect to make back a million dollars a year? Soon.

41:30 Right? SEO will always make back money for If it's the right fit. But soon. So SaaS tools, especially startups, they need to make that money back soon. Or if they took that exact same million dollars. And put it into brand ads, or they put it into influencer campaigns, or they put it into just

41:46 traditional paid marketing on Meta and Google. Would you make that million dollars or million one dollars back faster? And that's where I think the evaluation should happen. Instead of this default, well, I just got my funding. I need to invest in SEO because it's free.

42:01 And everyone does SEO and look my competitors do SEO. It should really be this thoughtful strategic decision making process. Of how much will this cost me all in? And is this the right use of funds? Amazing. So

42:15 So I think this is really important. It's not that you won't benefit from SEO. It's not that SEO isn't an opportunity. It's that you have much bigger opportunities in other areas, most likely if you're B to B SaaS companies. Because the journey isn't fully Online you're not gonna convert by just reading a bunch of pages.

42:31 Super fascinating. Yeah. Yeah, there was once a company I met that was a SAS tool. They were in a gardening space. Isn't it like they made a SAS for gardeners. And they were insistent on doing SEO and they asked me to look at a proposal they got from an agency for fifteen thousand dollars a month. And it was all content.

42:47 And then I I asked them how they their users found them. How did they get all the customers they had that paid them? How did they find them? They said they go to these gardening shows around the country. And they have a booth. And each booth costs them ten thousand dollars.

43:00 So I said instead of spending Fifteen thousand dollars. On SEO, you could get You can go to all these shows for the exact same budget. And you get users who are interested

43:11 They're in market. They try your tool out at the booth and then they leave and they're leads that you can follow up with. Instead of investing in me like hope it works, it's sort of free. There are searches for it, but it's not the right searches. The takeaway here is uh if you're thinking about whether SEO is worth an investment. For you and you see all these other companies doing SEO, winning with SEO.

43:32 Think about how much will this actually cost us and And I think the most important takeaway for me here is if you don't think it'll convert online if you think sales is the core motion of the process, it's probably not a good ROI for you. Absolutely. Yeah, really think about what are the trade offs.

43:50 Yeah, from a product standpoint, there's always trade offs. So what are the trade offs to investing in this channel? Versus another channel. And I think like what I've seen, there's all the the the way I think about it, there's four actual growth engine. They four core growth engines. SEO.

44:03 Paid morality and sales. And What I find is eventually Large companies do them all, like unless you're a consumer, you don't do sale. And so it's not like SEO.

44:12 Sho you should never do. It's I think you're the main point here is earlier stage when you have limited resources, probably not the best use of your time. I I think there are companies that should probably never do SEO. Going back to what I said with Google Cloud. I don't think that Google could ever say really pinpoint that there was a customer that they got purely from SEO. And you're going to do all sorts of weighted attribution and maybe that person did discover Google Cloud from a piece of content or piece of SEO asset.

44:38 But they never would have converted with all those other things that they they've touched. And it's not like you're saying, Don't be on on the internet. And don't what will make it easy for people to understand who you are. Don't have like a great site. Don't have like other pages writing about you, it's just don't You don't need to spend time optimizing the search result for Google Cloud. You're not gonna benefit significantly.

44:58 From that. Yes. I mean again, go really digging into this user journey piece. I don't think restaurants typically should have a website. Not only should they not do SEO, but I don't know that they should have a website. Because if If you think about the buyer journey for a person looking for food. They don't typically go to a website.

45:16 So if you're looking for pizza And again, a lot of pizza shops have websites. But if you're looking for pizza, you're going to Google Maps. DoorDash Uber Eats. You're not going on Google and saying pizza near me and then browsing the website's

45:30 and this making a decision about where to eat lunch. I again if you're choosing Had a kid or your kid's birthday party, that might be a different thing. But you're not browsing and saying, These are the places I'm going to go right now. But more than that. It's expensive.

45:43 And there's no way that that pizza shop knows that the website they have with the soft music playing and their menu that comes up in flash. Which is expensive. does a single thing for them. Most of their orders are going to come again through those other platforms.

45:57 Yeah, I hate restaurant website. Uh uh one thing I reel I read once that explains why w restaurant websites are so bad. Is what restaurant owners are big on just like what is the experience when someone enters my restaurant that they go through? They do that on the website. They're like

46:11 Here's the music and here's the imagery and here's the animations. And nobody wants that on the on their website, just like give me the hours and location. And your menu. You mentioned a couple things that I wanna drill into a little bit. So one is just how long SEO should take for you to see results. Two is just expectations of what is good conversion look like.

46:29 What is it tells you? This is actually a A journey that could work for us well enough that SEO might work. So maybe those two questions. So those will be custom.

46:39 for anything. And I hate to use the word it depends,'cause I I think whenever consultants say oh it depends, they're just You know, the they're throwing their hands up and saying, I don't really know. I I'm not I'm not I don't have an opinion on this. And it's like when you go to a doctor and the doctor's like well it depends. I mean you could be dying or you could just You know, need to take a nap. But so

46:55 There's a custom answer here. And it it comes down to what the company is and what the expectations are. So how long it takes? That depends on what you're building.

47:07 So If you're if there's an opportun like again, w With Tinder took us a while to actually build anything. So it took us all this time to build for ideate, then build and then to see results. But once we built and I love working with big companies that are well known brands. Because what we build

47:23 As soon as it's available on the web, it's like this turning a a huge ship, it it starts driving revenue and starts being super effective. Because it's there. Something didn't exist and now it exists and it drives revenue. Smaller companies, it may take many months before Google notices and they take many months before the demand is there.

47:41 Like with Zapier, I think it took them a couple of years before they even saw any results because nobody's looking for it. So It comes down to what it is it that you're building and how quickly users will come and find and need that solution. Then as as far as what the expectations are on conversions.

47:58 That also is really depends on what it is that you're looking for. There's uh some companies are building media. And they they Right. I mean again. I think most companies should just not write a lot of content unless they're a media company. But if you are building media and you're monetizing that content from a media standpoint, so

48:15 maybe leads, maybe clicks off the page and deletes. Or maybe it's CPM advertising. So then your conversion is what you're trying to do with SEO is get a lot of page views, because the more page views you get, the more clicks off that page you get into something else. If you're a SaaS tool.

48:29 then your conversion should absolutely Be whatever. A MQL should be. So you and and again I I think most people don't do this correctly with SEO. They use the wrong conversion metric.

48:41 Which is Top of funnel ranking. Oh, I'm ranking. My SEO is successful. I'm number one for this. Instead of How does this benefit me? There was a company I was working with.

48:51 Uh a Sassel. They're in a two sided marketplace. They worked with They in an HR space. So they on They only monetized one side of that HR space. But all the traffic was on the other side of the HR space. So I when we were talking about their SEO conversion problems, I suggested that they delete all the content that was on the wrong side of that marketplace because they didn't convert at all.

49:12 And There's no and this is a common misconception. People will think you get a benefit from traffic. Google sees, Oh, I get all this traffic from search. They think I'm a very good website. So even though none of this converts for me, I should have a blog because blogs are good.

49:27 It doesn't really work like that. I mean maybe If you're this massive website and I don't know, you're let's say you get millions and millions of visits, then you can build some sort of authority and some good experience in Google. And now you can launch something else and you don't have to worry about needing to build up that authority.

49:41 But generally driving traffic. to something that doesn't convert y for you wouldn't be a good idea. So really understanding what is it that you're trying to do with SEO traffic, that's your conversion metric. So it could be MQLs.

49:53 Could be page views. Could be dollar conversions. It could be people picking up the phone or watching the video. It but it has to be some sort of conversion. So

50:03 For a startup, it might mean that they you're getting links. I mean at at a minimum, people reading your content, deciding to link to you and give you social shares, that might be something you put in a pitch deck. Whatever it is, there has to be a conversion metric that matters for the business. So just a Give someone that's starting to do this something concrete to look at.

50:23 when you come to a startup and help them with SEO, what do you Usually Track. as a sign this is working. That we should keep investing. What's like what are the couple of metrics that you look at most?

50:34 The first is really understanding what it is it that they care about. So And and rankings could be something they care about if someone else cares about it. So for example If a they're gonna put in their pitch deck, we're number one for this tool.

50:48 And investors They don't know that that doesn't convert. So That might be something that we should care about. They should They should be number one for that tool. If it's MQLs, so they just need people filling out lead forms.

51:00 So really understanding who it is that they're trying to attract with SEO. That's the metric we're going to use. And again, I don't know why SEO this happens with SEO. But not other any other channel. No one

51:12 doing paid marketing will ever say This is how many times I'm number one on this search. Well, this is how many clicks I get, or look at how much I spent. There's really a we spend this and we're this efficient. This is what we drive from that. And SEO really needs that same rigor.

51:27 So what I'm hearing is look at if you're in B to B leads coming in through SEO, track that. Or uh rank potentially, if that's like a vanity thing you can show investors, and you're saying traffic alone,'cause usually in dex I see. And investor updates, almost always the metric I see is traffic we're getting through SEO. Yeah, total waste of time. Amazing.

51:47 Yeah, it would I mean unless there's a reason for it. So if you're a media company And traffic means that that number keeps going up. And yes. It matters.

51:56 But if you are driving leads in it That traffic number goes up, you're not driving more leads from SEO. You're getting worth less traffic. It doesn't Help the business. Awesome. Okay.

52:06 Uh back to the question of just how long it takes just to give someone something here. That they can tell that can tell'em when it makes sense to keep going or move on. So you're just like taking a Shot at SEO. How long should you give it to like make a decision this is working for us or not? Or is it always there's always something here.

52:22 Keep working. Like how do you decide? Keep doing it now. When you're building out an SEO effort. I'm gonna keep going back to this. It's a product. So you're building out a product roadmap.

52:31 And you're creating milestones. So You say we're it's going to take us this first month to ideate on what it is that we're building. It's gonna in the second month, we're gonna build out a PRD. for the engineers to start working on.

52:44 In the third month they're gonna start working and they're gonna ship this. If you start missing all those milestones, so and then this is a common problem in consulting in general. You miss all those milestones and then some will say, Well we've been working together for six months and we've nothing to show for it. And you can point very specifically To all those milestones that were missed.

53:02 So it that's the result of not shipping or not meeting the milestones. that the SEO didn't work. So As you're meeting those milestones, you can say well we we launched And our expectation was that after the first month of launching

53:16 We would have X amount of pages indexed. Did we meet or did we miss that milestone? And then you can say SEO is working at a small scale. And I've seen And many companies it takes a really long time.

53:28 But eventually when you look back, you see like this hockey stick. But while you're in it, you don't necessarily see that. Yeah. Awesome. Okay. Okay, let me share an example of one that worked really quickly.

53:39 So uh this was an also a A an interesting one and and I was at Survey Monkey and I was introduced to The CEO of Cora. who was interested in doing more SEO. So Cora had never done SEO.

53:52 Or never done SEO effectively from a product standpoint. And there were a couple of things I was able to recommend to them. And within three months they had quadruple traffic. So It really will depend on what is it that's holding things back.

54:06 In Cora's case. They weren't showing any answers. So they were really pushing to get people to log in before they saw any answers. So I encourage them to show the answers. Yes, they were gonna be giving away answers for free, but they were also going to be giving answers to Google. So that was number one, that they were able to quadruple traffic. And the second thing

54:24 is they had no way that Google could navigate within the site. So when you came to Cora, and it's like this again. So they reversed the suggestion I made, but it was it was I think it was twelve years ago. So when you came to Cora, when you come to Cora today you see related questions. So you see a question and then there's related questions and that's the way a bot or a human will navigate through the site. If they create a site map, they did this in the past, and if Cora's listening, they should do this again.

54:51 If you create a categorized site map where you can say these are all the questions on health. And from the site map. Again, it's HTML site map, not just an XML site map. in a way even a user could navigate through it. This is health.

55:03 And this is health page one and health page two, and you can navigate through this entire site. then a search engine could navigate through the entire site and all of the questions and answers are discoverable. So when I made that suggestion to them. Within a couple of months they were able to quadruple traffic. There's so much here and there's so many valuable insights. One that I think is really recurring that I think is really important to people is the point that you're making about

55:26 Your SEO content pages should solve Should be a product, AKA should solve problems for people. as they're trying to understand the space and the sp potential problem they have. So Correct me if I'm wrong, but kind of the

55:39 advice you're sharing is there's less opportunity in just generating tons of blog posts that just Have a bunch of inf content. And the opportunity is more things like Zapier and Canva with templates and Notion. And Cora was just like, here's the answer. It's just like actually help them

55:57 Solve the problem. And with that, here's how our product can help you solve that problem further. Is that It's really building a product around what the company is attempting to monetize. So Canvas building templates because then they're going on to monetize that templates by having other people build off those templates with upgrades and subscriptions.

56:17 But if if a company was like let's say there was an enterprise version of Canva And they didn't monetize those templates. So putting out a bunch of free content on the internet that just looked good. wouldn't benefit. So it always comes down to what is it what is the product that you want to use. So when I mentioned the templates we did Survey Monkey. The survey product.

56:37 If someone looked for a template of a survey They wanted to make a survey. So we were not a survey product and we just monetized off the survey templates that would not have done anything for us. So copying someone else's version of programmatic doesn't do anything. In generally doing programmatic for the sake of programmatic

56:54 So just to have content wouldn't do anything unless that programmatic fed you into exactly what your product did. So Zapier, they did programmatic. It's feeds you into making other Zaps between different products.

57:07 Tinder, we did programmatic. It fed you into, oh, we you would like to solve your lonely we showed you that your loneliness problem is solvable in the city you're in. You have to solve that problem. by downloading the Tinder app. And I've never used Tinder, I only only used it from a a marketing standpoint. But it you Tinder gates you. So if you'd like to get the advanced Tinder experience, you have to pay.

57:28 And again there It's All part of that buyer journey. in anything you're building SEO for it has to be a piece of that buyer journey. So programmatic.

57:37 Blog posts. Anything you're doing, if there is no product journey for it, there's no user journey. It just stops. That's an amazing clarification. So Again, it's another point you've been making of

57:47 Traffic alone is not valuable. If it doesn't convert. And so You can look at a can vacuum notion in your table with all these templates. Copy that, but if that isn't the thing people will buy from you and monetize, it's not gonna He works.

58:00 Doing. Yes. Awesome. I'm excited to chat with Christina Gilbert, the founder of One Schema, one of our longtime podcast sponsors. Hi Christina. Yes, thank you for having me on, honey.

58:12 What is the latest with one schema? I know you now work with some of my favorite companies like Ramp, Vanta, Scale, and Watershed. I heard that you just launched a new product to help product teams import CSVs from especially tricky systems like ERPs. Yes, so we just launched one scheme of file feeds, which allows you to build an integration with any system in 15 minutes as long as you can export a CSV to an SFTP builder. We see our customers all the time getting stuck with hacks and workarounds, and the product teams that we work with don't have to turn down prospects because their systems are too hard to integrate with. We allow our customers to offer thousands of integrations without involving their engineering team at all.

58:50 I can tell you that if my team had to build integrations like this, how nice would it be to be able to take this off my roadmap. and instead use something like one schema, and not just to build it, but also to maintain it forever. Absolutely, Lenny. We've heard so many horror stories of multi-day outages from even just a handful of bad records. We have laser focus on integration reliability to help teams end all of those distractions that come up with integrations. We have a built in validation layer that stops any bad data from entering your system, and one schema will notify your team immediately of any data that looks incorrect.

59:21 I know that importing incorrect data can cause all kinds of pain for your customers and quickly lose their trust. Christina, thank you for joining us. And if you want to learn more, head on over to oneschema.co. That's one schema.co. Okay, so coming back to AI. And its impact on SEO.

59:40 Can you use AI to help you with this? And Use AI to create content for you. So AI is a tool. Everyone says AI is a tool, it's not a solution. So

59:51 you can use AI to create content. If the content you're creating is a part of that journey. So for example before AI content really came on the scene'cause it AI's been around for a while. Yeah, Jasper's been around for a while. Writer's been around for a while and before Chat G B T.

1:00:08 So before these tools a lot of ways that companies created content for cheap. is they went on Fiverr and they went on Upwork and they just created content. So A lot of that content.

1:00:19 Completely worthless. So if you're just creating content for the sake of content and you paid someone on Upwork fifty dollars for the content, Now you can use an AI tool and just create the content, the same worthless content for free. So AI as a tool is a tool creating something that's not necessarily useful for the end

1:00:38 journey of the company and for the user journey in general. However If the content you were creating was pretty useful. And now you're using AI to create really useful content for cheaper and better. Of course you can use it.

1:00:50 So an example of a place you can use AI content is if you're an e commerce site. And you're selling your own products. Of course you can use AI content to write product descriptions. It's not a content website. So there's um

1:01:03 a lot of big companies out there and and you know, if anybody wants to to look at some of the e commerce sites. And how they do SEO. A lot of them have large SEO teams. You know, the the typical J C Penny, the Nordstroms, the Macy's They have a lot of content on their category pages. But if you look at the the keywords that drive traffic to those pages.

1:01:21 It's the products on the pages. So if you're looking for shoes The fact that a Macy's dot com page will have a lot of content about what shoes do. Doesn't do anything for the user. They're just looking for shoes and then there's shoes on the page. And I think Macy's actually rank pretty well on those kinds of things.

1:01:37 So using AI content to write more fluff content that's not necessary. J would just be a waste of time. But using AI content to feed in a product and describe what that product is and maybe some features of that product. Which help a user? That's not hurting your SEO because what you're trying to

1:01:53 optimized for is the product and the product name itself. Got it. So Basically Less don't use S don't use AI to generate Entire blog posts. I know people are doing this all over the place.

1:02:05 Um But Absolutely. leverage AI to help you add to

1:02:12 Existing pages, descriptions, titles, things like that. Which I can see why Google like Google would have no idea that you were Helped. to write this thing with AI, right? If it's just like a small part of the page versus the entire page. And in their their documentation they say that AI is itself is not the problem. It's the helpfulness, the usefulness of the content that would be a problem.

1:02:32 Do you have any you don't have to name names or reveal anything, but do you know of a bunch of companies using AI now to Generate tens of high successful pages, high converting pages in some way, in this way. There's this uh hatred of AI content by users in general. Mm-hmm. And

1:02:47 I think once companies declare that they're using AI, people get upset about it. So I It was a Red Ventures company, I think it was Cnet that said they were using AI to create content. And I I think they got in trouble because they said they're using AI to create content. But if they had not said they're using AI to create content, I think they're they're

1:03:04 entire model would have been very successful. Because there's no reason you can't take in They they take ten products. And they want to review ten different products. There's no reason you can't tie that all together. Have AI write the original piece of content. And then have a human editor just review it.

1:03:20 Years ago. It's not AI, but it's sort of like AI. But there are sports websites that will take in a lot of the things that happen in a sports game. to merge it all together into a piece of content.

1:03:31 If you look at any earnings reports on public companies, it's sort of the same thing. their company will issue they'll file their earnings report and then Now it's AI, but before AI it was basically like Mad Libs kinda content. it would extract pieces of the earnings report and write a blog post, which is actually fairly useful. So

1:03:50 I don't think there's an issue with it itself. And I don't think users have an issue with it. I think if if you read that old piece of content again on Earnings Reports, it's pretty obvious that it wasn't written by A financial journalist? But it was useful. You got a quick summary. You didn't have to go into like the SE C and read an earnings report. There's this guy Noah Smith. Uh uh. He's on Twitter. He's got a newsletter called No Opinions. Awesome.

1:04:11 And he had he had this tweet about how we're uh Approaching an age of Uh a ton of slump. of content. Just a lot of really bad content generated by AI. For better or worse, this is unrelated to SEO, but it makes me think about just like how much bad stuff we're gonna see.

1:04:25 But to your point. It's doesn't matter whether it was generated by AR or not. people will gravitate towards and Google We'll gravitate towards stuff that is useful and good. Whether it's written by people or not.

1:04:38 And this is a huge issue for Google because the amount of content being created Is Mm. Enormous. And it it's growing exponentially and Google's trying to crawl everything.

1:04:50 They now have more content to crawl, which becomes more expensive for Google. And which is why there you have this backlash by Google against many websites because they're trying to clean the index to save their own costs and to protect the users from having to see this awful content. The crazy thing for LMs is now uh to be trained they're trained on content on the internet in a big way. And

1:05:09 They're struggling with tr not training their LMs on stuff that AI has written. Because it becomes this. Uh bad. A bad trend a bad direction that uh Ellen's will go.

1:05:21 They're trained on themselves. Anyway. Something I wanted to come back to around AI, which is AI overviews. So I imagine maybe people are like, How do I get into that answer? How do I get my

1:05:33 product into the answer that Google gives at the top. Is that something you recommend people try to do? Is that something you can do? So I think of AI as or AI overviews as a branding Exercise. So

1:05:46 getting into the AI overview and Google has links. I mentioned this earlier that Google has has links within the content. And I I think a lot of what Google does is around potentially liability protection. So they're having links. So they're saying, Well, we didn't tell you to jump off the Golden Gate Bridge. They this website which we summarized told you to jump off the Golden Gate Bridge. Or we didn't plagiarized, we just linked to the piece of content. We may have extracted more from the content than we were supposed to. And the law hasn't decided that yet.

1:06:12 But we link to it, so it's fair. So I right now the Google has these links in the content and it it sort of links off of it. I did a survey on LinkedIn. And I was surprised by the answer. I thought most people did not click on the links.

1:06:25 I got a couple hundred responses and it's sort of fifty fifty. And based on my survey mic experience. It's not a statistically significant survey in general. But it will never go to ninety nine percent one. So like that's it fairly indicative that people are clicking the links.

1:06:40 Which surprises me. Because I I don't think that the links are necessarily meant by Google to be useful. Which means that AI overviews is essentially duplicating

1:06:50 Search results. So you have this AI overview. Which summarizes it, then you have a link so you can link off of it, and then beneath it, you sort of have the exact same thing. And that that's the challenge that Google has to work through. So for a company to show up in AI overview It's a brand challenge. So if your name if your link shows up there.

1:07:05 then you likely were showing up beneath it in the ranking results, so you've already done the work you're supposed to do. But if you're showing up in AI overview mentioned as a brand, like these are the top CRM tools. you're showing up as a brand, that means you've exercised brand efforts and It's working out. So

1:07:21 I I don't know that companies necessarily want their content to show up because they're giving away their content for free. they want their they want to be showing up in a way that benefits them. So if you show up As a brand, you've done good branding. You show up as a link, it means Google's stolen your content and People may or may not.

1:07:36 Click off of it. Along those lines of brand and SEO, do you have any That's always this question of like are we investing in brand? Do we just want people to be aware we exist? Or are we trying to actually drive conversion? Any advice on how to think about brand building and SEO, especially with this world of AI. I mean this the the biggest myth SEO is that you could just

1:07:57 build links and link building is is the secret source In the secret sauce. to like growing your SEO. What correct? And that's

1:08:06 Totally wrong. Because the way most people build links is they buy these guest posts or they pay for links on low authority websites. It sort of look like they might have authority and it it d it doesn't really benefit anyone'cause no one's reading these sites. And g it's it's funny that everyone complain about Google as this really, really smart all knowing LLM.

1:08:24 And the same time they think they're dumb enough to fall for these guest posts that are on websites that don't really read. the right way to build links is to build a brand. So it comes part and parcel of what you're trying to do. So if you're building links. And going back to all the SaaS examples we talked about.

1:08:40 So if you've created a bunch of content. that is not relevant for the product you're trying to sell. Building links to the content. that doesn't really benefit the product. doesn't really benefit the links don't benefit the product.

1:08:52 But if you can build this product, that's awesome. And everyone loves and wants to use. And you get not links, but mentions. And links. Might

1:09:01 B mentions now, right?'Cause The way a link Before L's and the link you know, ten years ago was actually an HTML link. And now Google can read content. So they can say, Well, you've been mentioned here.

1:09:14 That's pretty good. So now we uh we acknowledge that this might be the brand and this might be the match for that kind of thing. So that's helping to build that brand. So in general I think of any SEO effort as promoting a brand, building up a brand. Rather than

1:09:29 building a product and then separately building out an SEO effort, which has content that may not be relevant. And links. from websites that are certainly not relevant to content that's not relevant. So it all comes together as being

1:09:42 one big effort. So the same thing you'll do on PR. You'll do for us. Yeah. Mm. Awesome. Okay, I'm glad we touched that.

1:09:50 directions I wanna go. So it's kinda I'm gonna bounce around a little bit and cover some of the other stuff I wanted to extract from your deep experience in the space. One is you've mentioned this idea of pragm pragmatic pragrammatic. SEO a couple times. And versus editorial.

1:10:05 What's your maybe first just Clarify what those two directions are just for people that don't exactly know what you mean. And then two What's your general advice for which direction to go, programmat programmatic or? Editorial. It might be obvious at this point, but I'm gonna say it's dependent on the user.

1:10:21 But Essentially what programmatic is is it's taking a bunch of data sources And building out a page. That is a combination of all these data sources.

1:10:32 So in my my book, I talk about two of my favorite programmatic SEO companies. One of them was created by a past well, it's not created, the the strategy was created. By a past guest of yours, Luke Levac, who introduced us. And that was TripAvisor.

1:10:47 So TripAvisor took in all these data sources of this is the hotel, these are the cities. And then it allowed UGC to combine into one comprehensive page. about each property. So Tripadvisor did not

1:11:01 write a piece of content on every single hotel. They don't write a piece of content on Here's his long form blog post. As an influencer. on the Walder for Story in New York. And here's a long form blog post about the Mar the Marriott Marquis in San Francisco. They built it all from a programmatic standpoint. They took all these data sets.

1:11:19 They took all the countries in the world, they took all the properties. And they merged into one comprehensive page, which has dominated the top of search results. Since they beginning of the the time. Right. And they still own it. And that

1:11:31 Team has cycled through many, many leaders. Many different Yeah. Lot of different things and they're still number one. It's the strategy that has allowed them to build that brand and to dominate it. The second example is Zillow. So what Zillow did is they they solved an early problem.

1:11:46 Many years ago. in the real estate space. Which is No one understood what the value of a piece of property was. So Zillow took in all of those data sets. So they got some of them are government data sets.

1:11:58 Some of them are are their own comparison data sets based on other home sales. So the government can say a a house is worth one price. And based on their comparison, Zillow can to completely disagree with it. So they're building in these data sets. And they're taking photos from realtors, they're taking neighborhood data, they're taking school data, and that's a programmatic SEO page.

1:12:17 And SEO is the only channel to bring in traffic to each one of these pages. They're not going to do pay traffic for my house, they're not gonna do pay traffic for your house. The only way someone would find that page on Zillow Either they start at Zillow dot com and then navigate through it.

1:12:32 Or they Google it. So those are programmatic SEO efforts. On the flip side. Is editorial. So editorial would be in TripAdvisor's case, writing out that long form piece of content.

1:12:44 Around Each hotel. Each city. And all the things they've done. Zillow would be the same.

1:12:49 They wasilla would take five hundred million properties and write out an editorial piece of content. Neither of those would be a fit for their model and it would be extremely expensive. So say each piece of content would cost a thousand dollars. That would be cost prohibitive for anyone to do. So Going back to it.

1:13:04 My distinction. Based on the user. What is it that the user's looking for? So is the user looking for the value of a home? They don't need a long form piece of content. They need a piece of content or a page that just says what the value of that home is. Trip advisor case.

1:13:18 they're looking for a single thing, a rating, or maybe they need some of that UGC, but really they're looking for that rating. The long form piece of content. There's a purpose for it, but not on TripAdvisor site. So understanding what is it that the user needs will help solve Do you approach us from an editorial standpoint, or do you approach us

1:13:37 From a programmatic standpoint. Some of the companies I mentioned earlier. like G two and Captera, which are completely being disrupted. So They're being disrupted by editorial, but they're also being disrupted by

1:13:48 Google itself with their AI overviews. So if you look for the top CRM tools, you have G two. Where do you have Cap Terra? But you also have Forbes writing out a long form piece of content. on what Salesforce is, what a HubSpot is.

1:14:02 And that's probably unnecessary. So I can I think like generally you would programmatic is the better path and the most common success path is what I'm hearing. What are things you need in place to be successful in programmatic SEO, like basically you just need some sort of data source. That

1:14:18 You own. Right. Is that just what's like a checklist of like here's What tells you you have a big opportunity here. So programmatic is the right solution when there's scale.

1:14:30 And when there's a a user use case. If there is not, you create scale for nothing. So an earlier version of programmatic again Pre You know, a lot of the internet companies now.

1:14:42 is building out a piece of content for every single zip code in America. So say you offer some sort of local product. you would build out a page for every single zip code that is in theory programmatic. But users don't look for it and Google has completely disrupted that with their own local products. So

1:15:00 Programmatic can always be something. I see programmatic mistakes all the time. Where websites look at You know, they say, look, we're making reviews of software. There's ten thousand different software's in the world. We're just gonna make out a page for each one and we're gonna combine it with, I don't know, a city. So there's pr you can make programmatic pages like that.

1:15:17 But there's no use case. So really knowing what programmatic solution to use comes down to This is something that someone would actually be looking for. Does this page itself provide a solution?

1:15:28 So Zapier provided a solution because someone was looking for that combination. But there are many tools like Zapier, which try to be Zapier, but they're not looking for that solution. And going back to some of the template companies you mentioned. I don't think a lot of companies that make templates They're doing they're making programmatic.

1:15:46 But there's not a use case for every single one of those templates. So they've made programmatic for no purpose. So again, Survey Monkey was one where We had a fat head. Of templates we could make. But it wasn't a f a long tail.

1:15:58 So we could make No hundred templates, but we couldn't make ten thousand. Yeah. I wanna do a rapid fire. of SEO myths, but before I do that

1:16:08 Uh I know that you spent a lot of time actually reading There's a recent The recent ruling. Against Google.

1:16:14 And their whole deal with Apple and they And you were telling me it revealed a lot of interesting stuff about their strategy and where searchers are going, so Let's spend a little time here. What did you learn? Doing that exercise.

1:16:26 So it's fascinating. It's two hundred eighty six pages. So I basically read a read a book. It was a verdict. And I I would say that the judge or the clerk that wrote this verdict has a better understanding of how the SEO works and how m digital marketing works than most people I meet in digital marketing. I did not expect to hear that. Yes, so this verdict explains how Google decides to rank a page. The verdict explains how the auction model works. in uh in in ads and Google ads. I think that's fascinating. talked about the comparison between social media like

1:16:55 The this court really understood a lot of the questions that were post them. So for example, Google tried to say that They're not a monopoly because they're social media. And the court analyzed that question and says social media is not a comparison to Google search.

1:17:10 Google tried to say a lot of the things they did. were non monopolistic because there's alternatives like bank. And the court really analysed a lot of these things. So where I found it fascinating was again a lot of the testimony was public. Is the summary.

1:17:25 Of how the court put it all together in a verdict. So a few of the things I learned. is one the market share, Google's market share. So That's been a number that

1:17:34 No one really liked to talk about. Google would say, Oh, you know, we think it's like eighty percent because they didn't want to be viewed as a monopoly. And Microsoft would say, Well, maybe we have twenty percent and they also I've just found a recent document for Microsoft where they claim to have like a lot of market share in search. And

1:17:51 In the in the the verdict, it says that Google has ninety eight percent of mobile searches. So and it I forget whether Goo it said that the court said it and they said Google didn't disagree or that came from Google's own documentation, but ninety eight percent of mobile searches. The thing that I thought was most fascinating from the verdict is how much the default partnerships that Google has contributes to Google success.

1:18:15 So the plaintiff in the case was the Department of Justice suing Google for being a monopoly. However I don't know what the word is, but like one of the complainants in this. is this company Niva, which is a search engine started by a past Google

1:18:30 I think like a head of research or something, a senior person at Google created a new search engine. And a lot of the the the ver a lot of the trial was focused on how Neva could not be successful. despite having a better search engine, despite having a better experience for users. Because they didn't have any of these

1:18:46 default distribution agreements. So that's the part that I thought was most fascinating. Google has these default agreements with Apple. And they also have Chrome and they have all these inputs. Into

1:18:58 Google searches. Which means That I don't think there's a chance and this is the biggest anyway, I don't think there's a chance that Chat GBT Or perplexity, or claw, or any of these

1:19:09 other Lartups,'cause they're startups now. Uh even even OpenAI is a startup with being part with m with Microsoft's investment still a startup. I don't think They have a chance, they're really unciddy. Google

1:19:22 Purely from a quality standpoint. And that's what a lot of the documentation in this verdict was about. Is how much a force of habit. how much the brand and how much the distribution agreements Google has drives searchers to Google. And there were a couple of very interesting insights.

1:19:38 One is that Bing tried to give itself to Apple for free. And Apple said there was absolutely no price that they would take to use Bing search within Apple. Another one was Mozilla had a partnership with I think it was Yahoo.

1:19:51 And they they did a a Rev share deal with Yahoo and everyone switched back to Google. So I w when people say well SEO's dead, everyone's gonna go to open AI. And you just look at the twenty five years of Google's existence and what they've built. I really don't think so. I really think distribution and the force of brand.

1:20:09 will keep almost everything Google has today. Now why what I mean, why is Google fighting back so hard to build AI overviews. Well I think there's two answers. One is, like I said, Wall Street. Like they really want Wall Street to think that they care and they're doing this thing. And the other is losing small percentage points to chat GBT

1:20:26 costs Google a lot of money, so it's worth it for them to invest in it. But I don't think that they have any fear about not being the most dominant search engine in the world. Well isn't the idea with this trial that this may change and they may lose that default status. Whether it happens or not, that's the whole Game here, right? It's like

1:20:45 Maybe they can't do that anymore and that maybe opens up, so I think that's the opportunity. Potentially. I don't think so. Yeah, that's I mean, I'm I'm no legal expert. I don't know what the the DOJ will do. But what's interesting in If you saw like Google's press release when the verdict came out. So Google tweeted.

1:21:00 We thank the court for recognizing that we're the greatest search engine in the world and And more to come, right? Like they're gonna fight back. And it's almost like You know, a bully being declared the world's greatest bully and they're like, See, told you you were strong like But the ver when reading the verdict, it actually said there is no competitor. Google is the greatest search engine. They have twenty five years of great data, like they've done a fantastic job. Yeah. So

1:21:22 I don't see any way. that those deep like if they break the default agreements Apple actually loses all that money Google's paying. And then users will still Google. So like that's not what will do it. Think the only thing they can do is like figure out to prop up a competitor. Yeah.

1:21:38 So I think that's an interesting takeaway. People will go to Google, will switch to Google even if it's not default. There's actually a really interesting takeaway from Ben Thompson's analysis of the stuff and I will point to the podcast episode. So I think that shifted my perspective on this, because when you hear Google is paying Apple to be the default search engine. It sounds nefarious and unfair.

1:21:57 Uh the deal is actually revenue share. They give them a percentage of the revenue from the ads. Which ends up being twenty Billion dollars, something like that.

1:22:07 A lot of money for for Apple. And so Anyone else can come to Apple and say, We will give you a revenue share of our Searches also. It's just nobody is as big and can pay as much.

1:22:20 And if you think about it, why can't Google Come to Apple. Hey, we will Send you tons of money. By

1:22:27 doing the search for you and giving you a large percentage of The ads that we are doing. For you. Like it's weird to not allow that, if you really think about it. But it's also unfair'cause there no one else will ever be able to compete with that.

1:22:40 Yeah, and that's what the court said. It's like Niva didn't have a chance. because of that. And and one other point is so I did this survey, this is years ago and I was at Survey Monkey. I did a a search market. penetration survey to figure out who used what, like Bing versus Google.

1:22:55 And on my survey I was generous. I threw duck duck go on there. And I came back I had thousands of responses and came back that I one percent of people use Duck DuckGo. So but I didn't realise it. the Duck Duck Go did actually know what their market penetration was. So when I shared the survey

1:23:10 Gabriel Weinberg is the CEO of DuckDuck Goat. hit me on Twitter and he said, Can you share the data with us? 'Cause we really would like to see it. So this was Let's say ten, twelve years ago.

1:23:22 In the verdict, it said that Duck Duck Goes market share is two percent. So I came back with one percent twelve years ago. DuckDuckGo, I think they raised a hundred million dollars. They have all these brand partnerships. They have like You know, at baseball games they have their logo, they they're done everything and all they've been able to do is get from one percent to two percent. So

1:23:41 And there's a lot there and Google being Google I don't see anyone knocking them off. Fascinating. Well thanks for sharing your uh takeaway so that we don't have to read this report. Before I move to Rapid fire SEO myths. Is there anything else along the lines of AI or SEO that you think is really important to share?

1:23:59 That You want to leave listeners with. I think it it the most important thing to leave people with is that SEO is not dying. There will always be a world where users are requesting their own information. So one of the reasons I think these home assistants, whether it's from Google or Apple or Amazon, have never taken off.

1:24:19 Is because you don't have choice. You Talk to your Google and it gives you only one answer. You talk to Amazon and it gives you only one answer. Like I want to buy toilet paper and Amazon just buys you. Whatever it decides to buy you. There will always be a world where there needs choice.

1:24:34 And one other piece from their verdict is Google believes that we're s in the very early days of LLMs and even with all the machine learning they do on understanding users. You will always need real user data, which Google has on past searches. So I I think users will always be requesting their own information and there's never going to be an AI that understands you so perfectly.

1:24:54 It's going to know that for you personally you would like to click result number five. That's the best fit for what you're looking for right now. Which means that there always needs to be multiple choices to make. So yes, most clicks are probably going through the first, you know, one, two, or three results. But there needs to be

1:25:11 Seven, ten. multiple pages of Google because some people do Go to those other pages. So I I think that's the the most important thing to underscore. Is that all of this means that

1:25:23 Search changes. lot of top of funnel search goes away. But in general, there's always gonna be a world where people are doing the searches. And then the last piece on that really is When you're looking to do something with search.

1:25:36 You're looking to take an action. And companies benefit from those actions. So say you're a hotel. And you want people to sleep in your hotel and pay you to sleep in your hotel. the aggregate number of people needing to take that action and pay you for it.

1:25:50 Does not change even if search volume gets cut. If you're selling shoes, people still need to buy shoes. If you're selling information though your media, if you give if you're Web M D Yes, your revenue declines because that information that you now aggregated and curated and gave away.

1:26:06 For free. in return for people clicking on ads. Google's now going to give away for free. In return for no one clicking on ads. Interesting.

1:26:16 investment arbitrage opportunity of predicting which businesses will decline with this And which will Thrive. Anyway.

1:26:26 Uh I wanna talk about S omits. I know that you have a few things and we've talked about a few of these, I think. I'm just things that you know people believe about SEO, but they're actually wrong. So let me just ask you what are some myths that people

1:26:39 Get wrong. About us, yeah. Probably the the biggest one we said over and over is that you even need to do SEO. Mm. So there's this always default assumption that you've raised money, you have m a marketing team, you should do SEO. And I I think that one is really worth putting to bed is like think about that user journey.

1:26:56 Should you do SEO? And it's a question like They ask about other channels. Should you do brand marketing? Should you take out an an ad in Times Square? And no one will say, Well, I I just raised a million dollars. I should totally take out an added time square.

1:27:09 And congratulations on being Times Square, by the way. So I no one will just decide, Oh, I've got money to burn, let me just Money. So somehow SEO becomes this thing of like, Oh, I've I've raised money.

1:27:22 Now I need an SEO team. So that's I think the first myth that's really important to just Put to that. Awesome. What else? Link building. So link building is is brand building. So it's it's Thinking about how you're going to

1:27:36 Build a brand and have people mention to you and you When you're doing nick building? you're creating a l a relationship between the piece of content that has linked to you And the product or whatever you're trying to monetize. So

1:27:48 That should be link building. Just getting the idea of getting links on you know, an HTML link to will equal SEO success. Again, I I think That's completely wrong.

1:27:58 And then I mean probably the the biggest myth in general. is thinking that Google itself Is a black box. So I I think there's nuances to how you rank.

1:28:09 And no one can really unearth what is is that will make you be number one and what it is that will make you be number three. But the basic idea of how you build SEO is very simplistic and Google has a best practices guide on what it is that you should be doing, which is Build a website that Google can understand.

1:28:27 link to the pages in that, write content that is helpful. And that users want to read. And those are the basics. And starting with that is how you're going to build an SEO strategy that improves upon it. But the idea of if I take all three of these steps right now, I'm guaranteed to be number one.

1:28:44 I think is is something that Is completely incorrect. And there's an assumption that if you do a lot of things around SEO, you're going to be successful. And I I think that that's incorrect. Yes, there there are nuances.

1:28:57 But for the most part you get from You know. Most like Zero to ten. You can get to step eight.

1:29:05 By just doing the best practices. Oh well. Sounds very empowering. I like the sound of that. Maybe just on that new one on that thread briefly. If someone wanted to start down the road of SO

1:29:14 I know you're gonna be a little bit biased because you help companies with this, but Do you recommend bringing someone like you in first? Or having someone just give it a shot. Listening to this podcast, reading some books and blogs. Or

1:29:27 Or something else. Yeah. So I I am biased. I think they sh they should have the right people give them advice on SEO. So if someone wants to be if they validated that there is an SEO effort. Paying for help on SEO is goes back to that resource discussion we had before.

1:29:45 So if you want to hire a growth advisor, a growth advisor might be very expensive. But you squash a learning curve. So you don't make as many mistakes As fast. If you hire someone in house And a lot of times I see this with with j with roles where I'm helping companies hire someone for SEO.

1:30:01 they don't have a lot of budget, which means they're going to have someone that doesn't have a lot of experience. So Is that the right Decision to make. If you're hiring an agency

1:30:10 Agencies are typically expensive and agencies a lot of times get paid on deliverables. So are the deliverables they're doing worth paying work? So a I easy deliverable that a lot of agencies produce now is content. But that goes back to our earlier discussion. Do you even need the content? very easy for agencies to sell content as deliverable because it's something they actually deliver.

1:30:31 delivering strategy the way most of my growth advising works is very difficult. Because I don't have a strategy to offer. in a proposal because I haven't developed a strategy. And we don't actually see the fruits of that until we implement the strategy. But agencies can, you know, and run that by just saying, Oh, you pay us on a monthly on a monthly basis, and these are the things we're gonna ship to you.

1:30:50 Something that I wanted to touch on, which might be a myth and might not be a myth. I think it You're gonna say it's a myth. Uh, based on what you said about Google being so dominant. There's a lot of talk about TikTok and Instagram replacing search for people. Like I actually do search TikTok a lot now. Or like how do I

1:31:07 How do I solve this problem? How do I cut a watermelon? How do I Uh I don't know. Find a cup for my baby. Like it's really good. Uh, what's your take on TikTok and Instagram.

1:31:17 Video is basically replacing a lot of searching. for for Gen Z especially and and you know, younger kids. So in the Google verdict, I think Google's said this before, sixty three percent of Gen Z uses TikTok to search. Oh, I think that's Yeah, I think that's just a headline number.

1:31:32 Because it comes down to I said it over and over in the podcast. User journeys. So there's going to be things that are more appropriate. for TikTok or Instagram.

1:31:41 And they're going to be things that are more appropriate for search. So I think if you're doing top of funnel discovery. You're going to Maybe watch TikTok videos to learn more about the topic. But as you go into the mid funnel

1:31:54 So say you want to uh you know, a popular TikTok uh search is around travel. So you wanna go on a tri you wanna go on a trip. You wanna go to South East Asia. You don't know where exactly you wanna go. So you might want to watch a bunch of videos and see influences and see experiences. But now you're ready to book.

1:32:11 And you want to book a hotel, you want to book a you know, your your flights. All of that is not going to happen on TikTok. All of that's going to happen on Google search. So that's the mid funnel again. So I I a lot of search will move different places. But ultimately a

1:32:25 Google. is still the right place to do those searches, to do those those bit funnel searches. So Maybe it was more inappropriate that Google ever that there ever wasn't a TikTok for you to get those better experiences. For those top of funnel things, you had to suffer through reading awful content.

1:32:42 that was written only for SEO purposes. And now you get rich dynamic content that comes from TikTok. And one interesting piece on this. Is if TikTok does get banned in the US, which looks like it's likely.

1:32:55 And a company that will pick up all of that. users is is YouTube, right? So YouTube has YouTube shorts. And again, we're looking at a potential monopoly with Google. as Google tries to put those YouTube shorts to solve the problem That TikTok was now solving.

1:33:10 So that will be kind of interesting. Oh man. Google all the way down. Yes. One a thought I had as you were talking about this idea of mid funnel versus top funnel is a simple way to think about the mid funnel. Is where there's intent. Like you actually have intent to buy now buy a thing.

1:33:25 Specific thing. Yeah. It I mean that that's what it is, but it it is a buyer journey. So At the top of the funnel, you're curious. You don't know if you have intent.

1:33:36 And In the older way of doing SEO where you only focused on top of funnel, you only focused on rankings as a KPI. Which I think is sort of the incorrect way of doing things. There is no intent. So you you showed a KPI.

1:33:50 that matched with a non user which matched with a non buyer. As you move down the funnel There is intent. So there is a user And there's less traffic. There's always gonna be less traffic at the middle of the funnel.

1:34:01 But that doesn't matter because your KPI is closer related to your business metrics. Let's do a couple more myths if there's anything else that we missed and then we'll wrap up and get to our very exciting lightning round. Is there anything else that you think is an important uh myth that people get wrong about SEO. I'll touch on one more myth, which is that technical SEO is an easy solve to to any SEO problems.

1:34:23 So there's been a lot of Google updates recently. Again, I I think I don't like to defend Google because in reading the verdict I think that Google did some pretty evil things. But A lot of what Google has been doing is pushing back on the things that users hate. There's a lot of bad SEO content out there. So Google's trying to get rid of a lot of this bad SEO content in their recent updates.

1:34:43 When sites get hit by these updates, they try to solve the problem that they Think happened to them. By doing technical SE. So they'll reach out to me or to someone like me and say, Can you do an SEO audit and understand why our our traffic has suffered? the reason the traffic has suffered is'cause they've done things that were not really useful for users and they sort of polluted Google.

1:35:04 They need to solve that problem. So technical SEO has a place. So If you have a a large website with tens of millions of pages, if you're Zillow. how you link to each listing, if you're Airbnb, how you link and allow

1:35:17 Google to crawl a site and understand a site. Very, very important. If you have a hundred page website that sells a a SaaS tool. technical SEO is probably going to be less important. So spending money And time.

1:35:29 A technical SEO would be a waste of time. So I think that's another big myth. is you solve SEO problems with a right SEO solution. Rather Let's do an audit or let's get better links or My page page speed is another one that

1:35:44 Agencies like to sell on on If things related to PageB, Google keeps changing the words of what that is. But it it doesn't matter as much. Because At the margins.

1:35:54 Yes. Maybe if you're a kayak and you're competing get Expedia. And and uh kiak is maybe slightly faster, maybe that matters. But if you're in a space where you're competing against lots of slow, terrible websites It doesn't matter at all. So spending a lot of money On f making that fix.

1:36:11 Is not the right thing to do. I like how you just make SEO feel much more approachable and simple and something that You could just do And not have to Again.

1:36:21 figure out the dark arts that It it sh it is not a dark art. It should be. For most things it is simple. And then there are tons of companies out there that get in a lot of trouble and there's so m there's billions of dollars to be made on doing the right SEO. But m a lot of can be unlocked by Very simplistic X S VR. PMs.

1:36:38 that don't really have an SEO background. can do enough SEO to make a lot of money for the company. Without needing to be an SEO expert. I love that. That's actually how work at R Bm B the PMs work on S we're not like Historically SEO.

1:36:51 Legends. They were just PMs figure out us, yeah. And they had a really big impact. So that really resonates with me. Eli, is there anything else? That We haven't touched on

1:37:01 That you think is important. To you, or something that you think might be useful to people to leave them with? Before we get to our very exciting lightning round. Yes, so I think we talked about how to decide whether to resource SEO.

1:37:13 But we didn't talk about how to understand what the expectations are from SEO. So this is something I came up with while I was working at Fair, which is a very interesting company. So it's F A I R E. They are A uh wholesale Shopify. So they were launching in a new country.

1:37:30 And they wanted to understand what the upside of launching in that country was from an SEO standpoint. So the way most people do SEO forecasting is they do a bottoms up forecast. Which is they look at keywords. So say we want to sell a pair of shoes.

1:37:46 So you do a bottoms up forecast, you go on to a keyword research tool, and they're all fairly the same. Look at how many people search for shoes every month. And then you try to estimate what your ranking would be on that word shoes. And then you estimate what you click through rate would be. And then based on that, that's your clicks. And then you get a conversion rate and that's your bottoms up. And you make an assumption that the word shoes

1:38:08 In that tool didn't capture all the people all that search like white shoes and black shoes and running shoes. So you you just gross it up. You just pick a number and you gross it by like ten. And that's your SEO forecast. Now the the problem with that is that usually it's too small. So you get this number and now you're pitching to like launch in a new country. I wanna launch in Japan.

1:38:29 And sell shoes. And you say, Well, I think I can get five hundred users because based on the way I got here, this is my click through rate and this is my rankings, and I'm five hundred users. And no one will ever fund that. That's too small. Now if you're launching in a new country, it's actually fairly easy to figure out what your SEO upside is because you can take the population of the country.

1:38:48 So this is not something Far sells. So I don't have to I'm not giving away anything. But say you're you're launching shoes. You're launching a new product website that you're selling shoes. And A country like Japan. So I'm gonna guess I don't know the actual numbers for Japan. So say Japan has a hundred million people.

1:39:03 And you're selling shoes. And you're not gonna sell shoes to a hundred million people. You're only selling shoes to men. And let's just divide in half. S Fifty percent of Japan.

1:39:13 Is that. So we got fifty million people. That would buy shoes. But now we're also gonna say, Well, there's older people and younger people and we're not selling shoes to them. So now we're gonna take twenty five million and cut that in half. And then from there

1:39:26 Again, we're selling shoes on the internet. Not everyone buys shoes on the internet. Some people buy shoes. in a store. Some people buy shoes on the internet. So you take some percentage rate of the amount of people that are gonna buy shoes on the internet. And say we'll take

1:39:39 Ten percent of our twenty five million people in our market. Two and a half million people buy shoes on the internet. And we want to do SEO for two and a half million people and our expectation Is we want to get This per this number of market penetration, whether it's ten percent

1:39:54 We're fifty percent We're a hundred percent. And there's your number and multiply that number by the amount of shoes they're going to buy every year. And your A O V? And there's your forecast.

1:40:04 And that may be inexact, and you can tweak those numbers up or down. You can say, Well, my AOV was wrong. My market penetration was wrong. I was wrong on the total population. I didn't realise that in Japan no one bought shoes on the internet. But at any point in time you can go back and adjust your forecast. Whereas if you're doing this bottoms up forecast

1:40:22 It's actually in many cases wrong to begin with,'cause the keyword research volume is wrong. Like I worked with um Some really fascinating companies where the largest query in their space was the biggest query. So I I worked with WordPress. So WordPress

1:40:36 The word WordPress is the biggest query in the web development space as itself. Right. Like there's no no other word that's as big as WordPress. And the number that every single keyword research tool had was completely wrong of what Google Search Console said for the Word WordPresses. So when you're building these forecasts based on keyword research tools.

1:40:55 That first number that you build the entire forecast off of, if it's wrong. Your forecast is wrong. So when you do this Top down. It's a TAM forecast, essentially. We need a top down.

1:41:06 You're you're closer to the truth. Now you probably aren't gonna get to the truth. I've never seen a product plan get to the truth. Of what it could do. But it will help you make a better decision than if you just Yes. Wow, this is a massive insight you're sharing. So you're saying the keyword

1:41:22 research tools are not actually that accurate in terms of the opportunity There. And why is that? That begs the question, why are they so off? What are they doing wrong? What are they missing? They're doing they're oh they have their own secret sauce for estimations. So even Google for again for past monopolistic reasons, Google's not allowed to give the real number. that they see on Google ads for how many people search it. They have to buy it from another data source and then give that out. I forget why.

1:41:47 So None of they're all basically guessing. So they're using whatever sort of proprietary algorithms to guess, which is why a lot of them are not aligned, because they have their own algorithms. So you're using whether it's Sumrush Or H refs. One of my favorite tools is similar web.

1:42:02 Which similar web has a lot of Browser plugins which snoop on the way people are searching. So whatever it is that they're and they'cause it similar web has browser plug in, but they're not seeing every single person search. So they have to use algorithms to estimate how much the entire world would be. And again, I don't know that any of them can get close to the truth, with when I've you worked with big companies where there were keywords that I could look at Google search console.

1:42:24 Some of them The tools were a overestimating by ten times. Sometimes they're underestimating by ten times. So that I'm not saying they didn't get the exact monthly number wrong. I'm saying they got it wrong by many factors. Wow.

1:42:37 That's crazy. So your advice is like Do you just ignore those numbers or is it just like check it out but don't roll don't use that number? They're indicative. So

1:42:48 I would say if you want to know like do most people spell WordPress with a space or WordPress without a space? It's pretty indicative that people spell it without a space. But if I were building a forecast and say, Oh, I absolutely choose this based on this defined number. I don't think so. I can use it for normalization. And I use them only for normalization to understand like how do people search?

1:43:08 And I really like user journeys and they're helpful for understanding user journeys. But as an exact science, it's hard to really Under you know, use that. That's wild. And so it's mostly useful for order magnitude and

1:43:20 And they're comparing. One keyword to another relative Ness. Yeah. Okay.

1:43:26 Interesting. I mean I have a great example of how wrong they could be in estimating traffic. Yeah. So there's a company I was working with early in Covid. their board member, the public company, their board member emailed them and said, You guys are getting crushed by your competitors. in Covid because look at all look at your competitors. I'm looking at one of these tools. And you're at the bottom.

1:43:45 And you're doing everything wrong. And the CMO says what do I what do I tell this This board member. They said the board member's completely wrong. This is the Google search console. And Google Search Console is not perfect, but it is again

1:43:58 It's real data. And Our Google search console shows shows that our traffic has quadrupled in Covet. So it doesn't really matter what this external tool shows. So they're they're helpful, tools are helpful, but I don't think they are a source of

1:44:11 Actual truth. Well. That's an awesome point. Uh In closing. Uh, one thing I had noted here that I wanna make sure you have a chance to talk about is just your really

1:44:20 Uh you're really passionate about helping people get into SEO and also just becoming advisors the way you are. Share what you wanna what you think might be useful to people along these lines. So As my own forecast and prediction, I think the need for SEO expertise is going to explode. Because a lot of what is happening in in the search layouts

1:44:39 is going to mean that companies have to pivot their approaches. So a lot again, companies Focus on rankings, they focus on traffic. And a lot of that goes away. Some

1:44:49 Suddenly the layout changes, the traffic changes. It's not necessarily going to impact their bottom lines if their SEO wasn't right fit. So this is going to create a lot of interest in SEO help. And I'm seeing this over the last year. my own inbound has really grown because there's a lot of questions as as things shake out.

1:45:06 So there will be people that want to go into SEO consulting and I think there's going to be a huge need for it and growth advising in general. What I would say is and I had amazing mentors along the way, some of your past guests, like Casey Winters And you're too many. Um even Smith.

1:45:22 W like They're all guests with great episodes, but like they advised me and they they share with me not on how to be a better operator, but on how to be do sales better, how to propose better. And if for anyone out there that wants to be become a growth advisor, I'd say that That's the skill you really want to perfect.

1:45:39 communication sales, proposals. and not really worry about being the best operator. You should be the best operator, but that's probably the skills you already have. And don't make an assumption that because you're a good operator today, you'll also be a great growth advisor. build that growth advising muscle by

1:45:56 Stay in your day job. Don't quit your day job. And moonlighting and practice. Selling, closing, working, retaining And That's where you'll you'll if you're successful there, you can be successful on your own.

1:46:09 Amazing. And I know you have some posts that get into this stuff that we'll link to, right? Yep. Awesome. It's kind of think of yourself as a product and the The journey of working with with you. Yes, you're building a brand, you're not building a consultancy. I love that.

1:46:23 Eli, this has been amazing, and with that we reached our very exciting lightning round. Are you ready? Absolutely. Here we go. First question. What are two or three books that you recommended most to other people? I I as been an apparent, I really like user journeys and understanding people. So there's a book called Small Data. By I think Martin Lindstrom.

1:46:45 I don't pronouncing his name right. where he talks about understanding People and understanding how people buy. And he digs into that entire process. He actually goes and lives in people's houses and watch how they use different tools and toys. Found always find that book to be fascinating, recommend to people who want to understand users.

1:47:01 The uh Simon Snake start with Y? Again, same idea, really understand what a product, a business is supposed to be doing. To understand users. For growth this is specifically for growth advisors and not necessarily For PMs.

1:47:16 But million dollar consultant. It's a a book I read recommended actually by Ethan Smith many years ago. Fascinating book on how to build a brand and become a growth advisor. I ended up working with the author as a coach for almost a year. Amazing bo.

1:47:31 And then The last book that I'd be remiss in not recommending is my wife's book. Which is How to stop caring what others think for real. So it is a book for

1:47:41 Precisely that. Understanding your own successes, not worry about what other people think about you. Beautiful. Is that in the background, by the way? And if not, you've got to put it in your background, your wife's book. Uh my wife made the background, so yes, it is in the background. Which which one is it? Which color am I Just so people recognize it. Oh the big one right there. I was wondering why that one was a little taller than the book here. There it is. Wait, move it up a little bit so we can see the full cover.

1:48:05 Oh beautiful. Not caring what others think. Beautiful. I need that. For real. I like that ends like but for real. For real.

1:48:12 I love it. Okay. It may or may not be a Google search query. Oh man. I see. I see what happened there. Genius. Okay, next question.

1:48:22 Your favorite recent movie or TV show you've really enjoyed? I was on a plane and I saw this movie Blackberry. And it looked like a documentary. So I don't know if you've seen it, but it was fascinating. 'Cause it's one of those movies that it has a cliffhanger and you know exactly how it ends. And it is such a fascinating movie, like

1:48:40 I I didn't know all that history, but it was They own the entire smartphone industry. And they went to zero. And it really charted that journey and it it makes you think like you never really rest on your laurels. You have to create a product people want. And understand your users and and keep selling that product, not be like, Well, we're number one, this will never go away.

1:48:58 And Great movie. So funny, it was just recommended by another guest very recently. So there's trending up. It's been around for maybe a year at this point. Yeah, I never would have watched it if it wasn't on a plane. It was totally like seemed like a plane movie, but it was perfect. Yeah, and I watched that at home.

1:49:13 And Uh I love just like the technical Uh Wait. Their ability to

1:49:19 Find clever ways to use the cell networks. That felt like impossible and that what all that's what allowed him to do all these like the messaging and things like that. That was really fascinating because I didn't realise they basically like Verse engineer the way the cell networks work to allow what they allowed. Yeah, awesome movie and crazy story.

1:49:36 Next question. Your favorite Favorite recent product that you've recently discovered that you really love? Could be an app, could be some physical. You know, so it's not a recent product and it's it's like the kind of thing I fall in love with over and over again, and it's might be cliche, but it's my phone. So I recently traveled in South East Asia. I lived there for a little bit.

1:49:54 So I hadn't been back in eight years and the things I was able to do with my phone, like travelling, like Google Maps and and Ways and ordering food. Like I went from multiple countries and I was able to use like the same app to like book rides. And like make payments and Like it was so useful. Like eight years ago when I was there And I had to like buy a SIM card and my phone didn't really work and I couldn't make payments and

1:50:17 It changed my entire experience. Almost didn't like need a computer, so like Yeah. Falling in love with my phone again. And then another one. But

1:50:24 It's not necessarily recent, but I absolutely love which is Grammarly. So Yeah. I like writing.

1:50:30 I write all my own stuff. I don't write with AI. Grammarly helps me to be a better writer. You know what I realized about Grammarly recently, I just upgraded to their Pro Plan. They're like the best product at upselling you on their paid plan. 'Cause they're just like right there in your face all the time.

1:50:45 Hey, we have stuff we could We have so many tips for you. Just We'd have so much we could improve. Just pay a hundred whatever bucks and we have so much advice to make all your writing so much better. It's like right there in in your face all the time. So like they're so good at it and they got me. They got me and I'm I'm happy it

1:51:01 Yeah, it's not like that much money in the scheme of things if you're doing this. Full time I'm I'm so embarrassed when I use Grammarly on my book. And like it just like shows up all blue and green. I'm like, Oh man, if only I had known. Inter so I actually have a copyrighter on my newsletter who's like incredible. She finds like a hundred things every time to improve that even when I think it's perfect.

1:51:21 And interestingly, they she doesn't do what Grammarly suggests didn't like m more cases than I would expect. So That's kind of interesting, I I'm finding. But anyway, yeah, grammar is great. I use it all the time. Two more questions. Do you have a favorite life motto?

1:51:36 That you often Use yourself, share with friends or family find useful in work or in life. I don't know that it it it fits into a sentence, but it's something I always encourage people, which is to really think big and think long. So uh I just started working with

1:51:52 LinkedIn. As a consulting client. And I've talked to LinkedIn about working with them for six years. So

1:51:59 Never give up, like Just when you know, you meet someone and propose something and suggest an idea. Like you never know where it'll go. I I had that with But to all through my career.

1:52:08 with living in different places, like really not think about the moment of where things will go. But You know, just it's a relationship you're building. You never know where anything will happen, so Look at the big picture.

1:52:20 Love that. And kind of following along those lines. Last question. curious if something comes up here. What's your most What SEO win are you most proud of? I don't know if I could say most proud of. But I I really like what I do with Tinder.

1:52:32 Because it was understand like it it journey together. There's users out there that didn't know that Tinker would solve a very specific problem. And it And it it's just there to solve that problem. And and it's not the way Tinder thought of themselves. They they thought of themselves like as a dating app.

1:52:50 But it's a loneliness solution problem that answers a Google search. Eli, this has been awesome. I think this is gonna help a lot of people think through SEO and especially As they realize how things are changing. They're gonna have this resource now to be like, I see, this is what I should change, this is what I should be doing. And I just love especially the

1:53:09 the pattern and the thread of it's not actually that complicated. You can do it even if you've never really done it before. So I really appreciate you being here and sharing all this wisdom with us. Two final questions. Where can folks find you if they want to reach out to work with you? Also check out your book. And finally, how can listeners be useful to you? So you can find me on LinkedIn. So

1:53:29 Search Eli Schwartz. Uh and you should definitely look for my book. So the book is Product Let S E O. And and actually one piece on on just w your own personal brand and your own personal rankings. It doesn't matter where you rank if you search your own name. So if LinkedIn shows up first for your name. That's great.

1:53:47 Because they're finding you. And a lot of times Brands and people will be very focused on where they're positioned. But it's about the journey. Like if they find you, they find you. It doesn't matter what's number one. And that also underscores that it's it's not all about links. I believe for my own name and probably for you too. I outrank LinkedIn.

1:54:04 And my book So if you search product let SEO, my my own personal website, which does not have the best domain authority. It outranks Amazon. So that should right away disprove that it's all about links and it it's all about

1:54:17 SEO metrics. It's really all about the right fit. So be the right fit and you'll show up where you're supposed to. And then Users can be most helpful for me by subscribing to my newsletter. and giving me ideas and feedback on what to write. really enjoy writing and I really enjoy hearing from people.

1:54:31 So my newsletter is productlet SEO dot com. It's so consistent across all your things. I love it. Product let us see you. Eli, thank you so much for being here. Thanks for having me. By everyone.

1:54:44 Thank you so much for listening. If you found this valuable, you can subscribe to the show on Apple Podcasts, Spotify, or your favorite podcast app. Also, please consider giving us a rating or leaving a review, as that really helps other listeners find the podcast. You can find all past episodes or learn more about the show. at Lenny's podcast dot com. See you in the next episode.

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